Frequently Asked Questions
Everything you need to know about bringing the party home.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do you ensure fragile glassware and ceramics arrive safely?
We take extra care in packaging our delicate items using eco-friendly, reinforced protective materials to ensure your table settings arrive in perfect condition.
What is your return policy for home goods?
We offer a 30-day return window for most unused items in their original packaging. Please note that for hygiene reasons, certain textiles and food-related items may be final sale.
Do you offer international shipping?
Currently, Big Night ships exclusively within the United States and Canada. We are working on expanding our reach to dinner parties worldwide soon.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.